BACHELOR OF BUSINESS ADMINISTRATION

BUSINESS ADMINISTRATION

BUSINESS ANALYTICS

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
By applying data analytics, it has become easier for telecom companies to understand their customer needs and behaviors in better ways and to customize the offers and services accordingly. By proving customized or personalized offers, there is a higher probability of the conversion.
A
Finance Industry
B
Health Industry
C
Telecom Industry
D
Agriculture Industry
Explanation: 

Detailed explanation-1: -Telecom analytics is an intelligence process by which communication service providers (CSPs) can examine their voluminous data and draw actionable insights. These insights can lead to improvements in customer experience, loyalty and ARPU, as well as increased efficiencies.

Detailed explanation-2: -They need to rapidly store, process and extract useful insights from the available data. This is where big data analytics comes into play. Big data can help telecom companies to increase profitability by helping optimize network usage and services, enhance customer experience, and improve security.

Detailed explanation-3: -Data analytics is the bedrock of customer experience. Every company needs to gather, manage, and interpret data before making any business decisions. From this data, customer support agents can personalize their solutions, marketers can predict market changes, and managers can identify workflow bottlenecks.

Detailed explanation-4: -Businesses collect customer data from many different channels, including physical retail, e-commerce, and social media. By using data analytics to create comprehensive customer profiles from this data, businesses can gain insights into customer behavior to provide a more personalized experience.

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