BUSINESS ADMINISTRATION
BUSINESS ANALYTICS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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What is the use of analyzing the abandonment rate?
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Check if the resolutions to doubts or problems that our users inform us are being carried out correctly
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Helps understand user behavior by identifying potential store sales inbound failures
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Seeks to determine the number of customers who return to the online store
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Explanation:
Detailed explanation-1: -The Shopping Cart Abandonment Rate helps online retailers understand the shopping behavior of their website visitors and customers. This KPI is often an indicator of how intuitive and trustworthy your checkout process is.
Detailed explanation-2: -The abandon rate is an important metric, as it provides the company with information regarding customer habits and can be a predictor of their satisfaction levels.
Detailed explanation-3: -Call abandonment rate is the percentage of people who hang up the phone before they’re answered by a service rep. This tells you how often your support team can successfully provide a solution before the customer gets frustrated and abandons the call.
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