BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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apology
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goodwill
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adjustment
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claim
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Detailed explanation-1: -A message that carries good wishes, thanks, recognition, sympathy, or sincere thoughts to friends, customers, and employees.
Detailed explanation-2: -Goodwill Messages Goodwill messages include messages of thanks, recognition, and sympathy.
Detailed explanation-3: -Goodwill messages typically include some or all of the following elements: A statement of appreciation for the recipient’s support, business, or friendship. A reaffirmation of the company’s commitment to its relationship with the recipient.
Detailed explanation-4: -Types of Goodwill Messages. The employee went above and beyond the call of duty, perhaps under exceptionally difficult circumstances. The employer gave the employee an opportunity for promotion. The employee mentored the co-worker so that the latter looked good to customers and management.