BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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explanation
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buffer
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adjustment
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deflector
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Detailed explanation-1: -A buffer is a device to reduce shock or pain. To buffer the pain of bad news, begin with a neutral but meaningful statement that makes the reader continue reading. The buffer should be relevant and concise and provide a natural transition to the explanation that follows.
Detailed explanation-2: -What is the purpose of a strategic buffer? to give readers a chance to prepare for bad news.
Detailed explanation-3: -An explanation of the bad news is the most important part of a negative message because it prepares the reader for the refusal or denial – but it does NOT explicitly state the bad news yet.
Detailed explanation-4: -The most important part of a bad-news letter is the section that explains why a negative decision is necessary. Without sound reasons for denying a request or refusing a claim, a letter will fail, no matter how cleverly it is organized or written.
Detailed explanation-5: -Which of the following will help you set up your reasons for bad news effectively? Citing the expert opinion of authorities whom both you and your reader respect.