BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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All of the following are good Workplace Listening Skills except which one:
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Writing down every word the person says
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Jotting down summaries of discussion
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Focusing on key words and main ideas
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Smiling and nodding (body language)
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Explanation:
Detailed explanation-1: -Use facial expressions and nod occasionally. Seek to understand what the speaker is saying by reflecting on the information. Paraphrase what you’ve heard and ask questions to clarify any points you may not fully understand. Remember if you have a question, someone else in the group may as well, so speak up.
Detailed explanation-2: -The listening process. The listening process involves four stages: receiving, understanding, evaluating, and responding.
Detailed explanation-3: -List five characteristics of good listening skills. Maintain eye contact, lean forward and face the speaker, ask questions, nod your head, and paraphrase the speaker.
There is 1 question to complete.