BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Focusing on the information you’ve received.
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Restating the information you have received.
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Taking in all of the information about the communication.
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Interpreting the meaning of the communication.
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Detailed explanation-1: -During active listening, “receiving” is the process of: Focusing on the information you’ve received. During active listening, “attending” is the process of: All of the involved parties agree on the shared meaning of a message.
Detailed explanation-2: -The communication process is made up of four key components. Those components include encoding, medium of transmission, decoding, and feedback.
Detailed explanation-3: -The communication process has five steps: idea formation, encoding, channel selection, decoding and feedback. Anything that interferes with clear communication is called noise. Noise can interfere with each step of the communication process.
Detailed explanation-4: -Distraction. The active listener will not be distracted and therefore will refrain from fidgeting, looking at a clock or watch, doodling, playing with their hair or picking their fingernails. See our pages: Non-Verbal Communication, Body Language and Personal Appearance for more information.
Detailed explanation-5: -Active listening is a particular communication technique that requires the listener to provide feedback on what he or she hears to the speaker, by way of restating or paraphrasing what they have heard in their own words.