BACHELOR OF BUSINESS ADMINISTRATION

Detailed explanation-1: -Direct Communication: Americans are typically direct communicators, speaking honestly, clearly and explicitly to arrive straight to the point. This does not intend to be rude or disregard courtesy in communication (for example, criticism may be delivered vaguely in order to remain polite and avoid offence).

Detailed explanation-2: -As a rule of thumb if the customer or prospect is under the age of 50 it should be fine to address that person by their first name. However, anyone middle aged and up should be addressed by “Mr. or Mrs. (last name).”

Detailed explanation-3: -You use them alone instead of a personal name, not in addition to (unless Bill happens to be a knight, then you can call him Sir WIlliam). First-name-basis implies a strong degree of familiarity. Mark B. is a client of mine; our relationship is strictly professional and I don’t like him very much, so I call him Mr.