BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
including an attachment
|
|
|
proofreading only the beginning of a letter
|
|
|
including a salutation or greeting
|
|
|
placing the main idea of the message first
|
Detailed explanation-1: -Frontloading is a writing technique in which the most important, “big-picture” information is provided first, followed by additional details.
Detailed explanation-2: -Frontloading a message refers to. placing the main idea of the message first.
Detailed explanation-3: -Using all capital letters in written communication is like shouting in a face-to-face conversation-and no one likes to be yelled at. So it’s usually not appropriate or proper email etiquette to employ all caps in order to convey your message.
Detailed explanation-4: -Closing. If an email message is an electronic letter, it’s polite to end it with a closing. The closing you choose should match the tone of the rest of the email. Formal closings include “Sincerely” and “Thank you, ” while more friendly messages can use “Talk to you soon!” or “See you later!”
Detailed explanation-5: -Respond appropriately in accordance with their tone and avoid local colloquialisms. Using the right greeting shows respect. A professional, more proper email would use formal greetings like “hello”, “good afternoon” or “dear” and end formally too with “thank you” or “yours sincerely”.