BACHELOR OF BUSINESS ADMINISTRATION

Detailed explanation-1: -This is where you make a conscious effort to hear not only the words that another person is saying but, more importantly, the complete message being communicated. In order to do this, you must pay attention to the other person very carefully.

Detailed explanation-2: -Reflective listening is hearing and understanding, and then letting the other. know that he or she is being heard and understood. It requires responding actively to another. while keeping your attention focused completely on the speaker. In reflective listening, you do.

Detailed explanation-3: -Examples of Active Listening Techniques Demonstrating concern. Paraphrasing to show understanding. Using nonverbal cues that show understanding such as nodding, eye contact, and leaning forward. Brief verbal affirmations like “I see, ” “I know, ” “Sure, ” “Thank you, ” or “I understand”

Detailed explanation-4: -Active listening requires you to listen attentively to a speaker, understand what they’re saying, respond and reflect on what’s being said, and retain the information for later. This keeps both listener and speaker actively engaged in the conversation.

Detailed explanation-5: -Active listening is a way of listening and responding to another person that improves mutual understanding. It is an important first step to defuse the situation and seek solutions to problems. This lesson gives students the opportunity to identify what active listening is and why it is important in managing conflicts.