BACHELOR OF BUSINESS ADMINISTRATION

BUSINESS ADMINISTRATION

BUSINESS COMMUNICATION

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
If nonverbal cues and verbal messages conflict, the receiver will likely
A
believe the verbal message.
B
believe the nonverbal cue.
C
stop believing anything that is said
D
leave the room.
Explanation: 

Detailed explanation-1: -Most nonverbal messages are deliberate and intentional. Unlike verbal messages, which use many words at once, nonverbal communication utilizes only one channel at a time. Research indicates that when people perceive inconsistencies between verbal and nonverbal messages, they usually believe the nonverbal one.

Detailed explanation-2: -When verbal and nonverbal cues contradict one another, people receiving the message believe the content of the nonverbal communication. That is because most individuals communicate nonverbal messages even when they consciously try to avoid doing so.

Detailed explanation-3: -Verbal and non-verbal communication If a person says one thing, but sends a contradicting message non-verbally, the receiver is more likely to trust the non-verbal signal.

Detailed explanation-4: -It is possible for verbal and nonverbal cues to contradict each other. A great deal of intimacy is communicated between two people when they engage each other in social space.

Detailed explanation-5: -Our use of expressions, gestures, body language, space, and time far outweigh verbal communication in sheer quantity. Furthermore, while we know it is easy to tell a lie, it is far more difficult to show a lie; thus, nonverbal communication is far more believable than verbal.

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