BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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In responding positively to a claim, begin the message with
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information promoting other products
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the good news that you are complying with the customer’s request
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an explanation of the reasons the request is granted
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a reminder of the problem
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Explanation:
Detailed explanation-1: -Generally speaking, examples of positive messages include anything that transmits good news such as acceptances, confirmations, invitations, announcements, and gratitude among other types.
Detailed explanation-2: -When writing a positive message, use a positive tone and include only relevant, direct and concise information. The information provided should be able to answer the questions that might linger in the readers’ minds as they read the message.
There is 1 question to complete.