BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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exaggerating what you can do.
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smiling as you can in a face-to-face conversation.
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being sarcastic and clever.
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ignoring the reader’s feelings.
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Detailed explanation-1: -"Tone in writing refers to the writer’s attitude toward the reader and the subject of the message. The overall tone of a written message affects the reader just as one’s tone of voice affects the listener in everyday exchanges” (Ober 88).
Detailed explanation-2: -Face-to-face communication is often more effective than written or audio-only conversations. This is because seeing one another allows us to pick up on nonverbal cues and body language. And because a lot of communication is nonverbal, being able to see each other helps us understand each other better.
Detailed explanation-3: -Don’t speak in a monotone voice. Instead, make your voice both high and low as you talk. Stressing important words in your sentence with a higher pitch reassures listeners, while lower pitches can inject calmness into your conversation. End questions on a higher pitch and statements on a lower pitch.