BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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One of the six steps to dealing with conflict is..
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Listen to ensure you understand the problem
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Look for areas of mutual agreement
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A and B Correct
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A and B in Correct
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Explanation:
Detailed explanation-1: -The five levels of conflict are intrapersonal (within an individual), interpersonal (between individuals), intragroup (within a group), intergroup (between groups), and intraorganizational (within organizations).
Detailed explanation-2: -According to the Thomas-Kilmann Conflict Mode Instrument, there are 5 styles of conflict management: accommodating, avoiding, compromising, collaborating, and competing.
There is 1 question to complete.