BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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free consulting reports from the field
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normal and therefore ignore them
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a reason to avoid social media
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appropriate to handle via phone only
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Detailed explanation-1: -Discovery, Engagement, and Delivery are the three main components of Customer Experience.
Detailed explanation-2: -As for customer experience management, Gartner sums it up pretty well in its definition: “the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.”
Detailed explanation-3: -One answer to this question is to recognize that customer satisfaction is captured as a point in time measure that relates to a range of time over which a product or service was procured while customer experience is a real time measure relating to the most recent touch point of a customer with your product or service.
Detailed explanation-4: -A customer is an individual or business that purchases another company’s goods or services. Customers are important because they drive revenues; without them, businesses cannot continue to exist.