BACHELOR OF BUSINESS ADMINISTRATION

Detailed explanation-1: -diplomacy. Tactful handling of a situation to avoid offending the reader or arousing hostility. directions. Routine business messages often presented in the form of a list; they must be carried out in a specific order so that the task may be completed successfully.

Detailed explanation-2: -Answer: A persuasive message attempts to convince the reader to take a certain course of action, but a sales message must persuade the reader to spend money for a product or service, either immediately or later.

Detailed explanation-3: -Propaganda technique encourages that audience to become part of a group or act because other people are acting in the same way.

Detailed explanation-4: -Message written to confirm a verbal agreement made with a customer, client, or colleague. Response written to confirm that a message was received and action was taken. Tactful handling of a situation to avoid offending the reader or arousing hostility.