BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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be pertinent and pertain to the subject of the message.
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be brief and congenial.
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maintain a neutral tone and act as a transition.
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all of these choices.
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Detailed explanation-1: -The first part of a negative news message, verbal or written, is a buffer statement. It provides neutral or positive information. It sets the tone and often serves as a cushion for the information to come.
Detailed explanation-2: -The buffer is a brief, true statement, usually neutral or positive, that both you and your reader agree on. For example: We have completed our review of the medical information we received from your physician. Thank you for your interest in our public seminar, Creating your Family Tree.
Detailed explanation-3: -There are three kinds of message buffers. Outbound and inbound message buffers allow members of groups to communicate with other systems. Outbound message buffers are used to send messages to another system; inbound message buffers are used to receive messages from another system.