BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
The most challenging communication in business is one that
|
|
refers the customer to another area.
|
|
|
admits that the company has made a mistake.
|
|
|
refuses the customer’s request.
|
Explanation:
Detailed explanation-1: -1. The Demanding/ Bully/ Aggressive Customer. This type of difficult customer is quick to anger, overly aggressive, highly critical, rude, arrogant and often verbally abusive. They think their needs and demands are superior to everybody else’s.
Detailed explanation-2: -The over-cautious A difficult, over-cautious customer can become a frustrating lead. They ask more questions than the Riddler and will be hesitant to complete a sale until they’re 100% sure. The important thing to do here is to not add to their worry.
There is 1 question to complete.