BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
To project a professional image when sending a negative message, you should
|
|
respond briefly without providing details
|
|
|
readily accept all blame
|
|
|
use forceful language
|
|
|
control your emotions
|
Explanation:
Detailed explanation-1: -Explain clearly and completely, Project a professional image, convey empathy and sensitivity, be fair, maintain friendly relations. Recipients should not have to cal or write to clarify your message. Strive to stay calm, use polite language, and respond with clear explanations of why a negative message was necessary.
Detailed explanation-2: -Which of the following best explains why you should control your emotions when receiving a negative performance review? Negative emotions can lead to counterproductive responses.
There is 1 question to complete.