BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Buying data plan
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Checking internet connection
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Choosing the right time to call
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Going for lunch
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Detailed explanation-1: -Starting from 9 am to 6 pm, in the evening between 4 pm to 5 pm would be the best time to make a sales call. The results also showed the worst time to make a sales call i.e. 5 pm to 6 pm in the evening. The second best time to make a sales call would be in the morning between 10 am to 11 am.
Detailed explanation-2: -In the introduction of the phone call, name the person you are calling, identify yourself and your affiliation, and give a brief explanation of your reason for calling.
Detailed explanation-3: -First impressions Matter. Telephone etiquette can have a lasting impact on callers’ perception of your business. Research shows it takes about 7 seconds for a person to make a first impression and determine whether you’re likable, trustworthy, and competent.
Detailed explanation-4: -Introduce yourself English telephone conversations almost always start in the same way – by introducing yourself. Say “Hello, this is (name)” to let people know who you are. If you answer the phone and the caller doesn’t give his name, you can say “May I ask who’s calling, please?”.