BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Begin with an explanation, state the negative information, close courteously
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State your reason for writing, provide the information, close courteously
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State the negative information, provide an explanation, close courteously
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Provide the information, state your reason for writing, close courteously
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Detailed explanation-1: -Explain the components of effective negative messages, including opening with a buffer, apologizing, showing empathy, presenting the reasons, cushioning the bad news, and closing pleasantly.
Detailed explanation-2: -The indirect method is an approach where negative news is delivered with a positive buffer statement before proceeding with the bad news. A buffer statement is a sentence that is used to cushion the bad news. It can contain some positive news or a carefully worded cautionary statement.
Detailed explanation-3: -Negative messages are verbal or nonverbal communication that includes information that is unfavorable, disappointing, or harmful. The purpose of negative messages is to reduce conflict between the sender and receiver, decrease the impact of bad news, or reinforce a negative consequence.