BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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What are the steps to organizing a positive or neutral message?
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state your reason for writing, provide the information, close courteously
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provide the information, state your reason for writing, close courteously
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begin with an explanation, state the negative information, close courteously
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state the negative information, provide an explanation, close courteously
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Explanation:
Detailed explanation-1: -When writing a positive message, use a positive tone and include only relevant, direct and concise information. The information provided should be able to answer the questions that might linger in the readers’ minds as they read the message.
Detailed explanation-2: -Favorable, positive, and neutral messages should be organized in direct order. By beginning with a positive statement, the sender establishes a positive tone for the message. Routine messages are often neutral and also should be organized in direct order.
There is 1 question to complete.