BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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What is second step in resolving conflict?
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Listen.
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Understand the other’s point of view.
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Show a concern for the relationship.
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Look for common ground.
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Explanation:
Detailed explanation-1: -Stage 2-Self Preparation This second stage of the conflict resolution model involves accessing a resourceful state, deciding your outcome and planning the steps to achieve it. This stage can take place quickly or involve a considerable amount of time depending on the context.
Detailed explanation-2: -Determine ways to meet the common goal After clarifying the source of conflict, talking to both parties, and investigating the situation, you need to sit down with both parties and discuss the common ways you can execute to meet the common goal, which is managing and resolving the matter at hand.
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