BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Be Courteous/ Polite
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Speak Clearly & use Proper grammar
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Be aggressive
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All of the above
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A & B only
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Detailed explanation-1: -Empathy and sincerity From the moment you answer the phone, maintain a genuine and sincere tone as you speak with the client. Keep your greetings and responses natural rather than scripted or generic. Connect with them by attempting to understand their perspective throughout the phone call.
Detailed explanation-2: -1. Listening. Listening is one of the most important aspects of communication. Successful listening is not just about understanding spoken or written information but also an understanding of how the speaker feels during communication.
Detailed explanation-3: -Effective telephone skills are predicated on strong communications skills. The four major means of communication are speaking, reading, writing, and listening-with listening being the most important part. Listening involves sensing, interpreting, evaluating, and responding.