BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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when you must deliver bad news to one person or a small group, you should usually
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send a formal letter
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address the issue in a department meeting
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deliver the message in person
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wait at least one week so that you can formulate your thoughts
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Explanation:
Detailed explanation-1: -T/F: When you must deliver bad news to one person or a small group, you should usually deliver the message in person. True. When bad news involves one person or a small group, you should generally deliver the news in person and promptly.
Detailed explanation-2: -Be Genuine. When the time comes to deliver the message, try to be authentic and compassionate, and treat the other person with respect and dignity. Don’t try to “sugarcoat” the truth; it’s best to be forthright and honest about what’s happened, and about what you’re going to do to make it right.
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