BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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an announcement of changes in business services
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a layoff notice for a long-time employee
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a denial of benefits on an insurance claim to an angry customer
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a notice of an unexpected plant closure to the city council
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Detailed explanation-1: -You should use the direct strategy to deliver bad news when the bad news is not damaging, when the receiver may overlook the bad news, when the organization or receiver prefers directness, or when firmness is necessary.
Detailed explanation-2: -The direct approach is often used when the audience values brevity, the message needs to be concise, the message is very complex and might not be understood easily, the message is related to a known issue or problem (and bad news won’t be a surprise), or you’re terminating a business relationship.
Detailed explanation-3: -Bad-news messages include rejections (in response to job applications, promotion requests, and the like), negative evaluations, and announcements of policy changes that don’t benefit the reader.
Detailed explanation-4: -Which of the following is a recommended practice for concluding a bad-news message using the direct approach? You should offer alternative solutions.