BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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You may be able to prevent a negative reaction to a denied adjustment if you ____
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place the blame on the customer at the beginning
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ask the customer for a deposit
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leave the reasons out of the letter entirely
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give a logical explanation before you say no
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Explanation:
Detailed explanation-1: -Delivering negative news involves a buffer or cushion statement, an explanation, the negative news itself, and a redirecting statement. Whether you choose a direct or an indirect approach, the message should be delivered clearly and concisely, with respect for the receiver and the organization.
Detailed explanation-2: -The first part of a negative news message, verbal or written, is a buffer statement. It provides neutral or positive information. It sets the tone and often serves as a cushion for the information to come.
There is 1 question to complete.