BUSINESS ADMINISTRATION
BUSINESS ECONOMICS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Physical things you can see and touch
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An action or skill that someone does for you
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A business
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Physical things that you can buy
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Detailed explanation-1: -As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Customer service is used in many jobs at every level. While traditionally you might think of customer care as a service from a business to a consumer, it is also applicable within a business.
Detailed explanation-2: -The service concept can best be described as the way in which an organization would like to have its services perceived by its stakeholders. [i] It describes the non-tangible aspects of service delivery and is an integral part of the value proposition of service providers.
Detailed explanation-3: -Customer service is the support you offer your customers-both before and after they buy and use your products or services-that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.
Detailed explanation-4: -It’s a skill we all need in order to succeed. But that doesn’t make it any less applicable to your customer service representative. Customer expectations are always changing and new technology to manage them is constantly emerging. We learn something new every day on the job.