BACHELOR OF BUSINESS ADMINISTRATION

Detailed explanation-1: -A work queue is a list of all open assignments, in order of importance, for a group of users. Assignments stay in the work queue until a user associated with the work queue selects an assignment, or a manager sends an assignment in the work queue to a specific user.

Detailed explanation-2: -1 Route an assignment to a specific user On the General tab, from the Route to drop-down, select Specific user, and verify the drop-down-list that follows defaults to User name .

Detailed explanation-3: -We need route an assignment to worklist or workbasket based on a condition. We can achieve this scenario by creating two assignments one of type worklist and another of type workbasket and then evaluate condition in decision shape based on the O/P an assignment will be created of type worklist or workbasket.

Detailed explanation-4: -The GetNextWork selection algorithm in Pega Platform identifies the next assignment on which users can work. GetNextWork uses assignment urgency (priority) when selecting the next assignment for users.