BACHELOR OF BUSINESS ADMINISTRATION

Detailed explanation-1: -The passed deadline interval defines when to take further action because the step or case is past the deadline. The interval measures the time that has passed since the deadline for a still-open assignment.

Detailed explanation-2: -Goal-The suggested time to complete the task. Deadline-The actual time to complete the task. Passed deadline-The time that has passed since the deadline. After the deadline is overdue, it repeats ‘n’ number of times, or repeats indefinitely until the task is completed.

Detailed explanation-3: -In the Case life cycle section, click the element of a case life cycle for which you want to define an escalation action: To send a notification after a goal or deadline for a stage that elapses, click the stage.

Detailed explanation-4: -You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does assignment urgency impact the deadline and passed deadline intervals? A. Urgency value remains at 100, but other service level processing continues.

Detailed explanation-5: -The first milestone is the “goal.” The “goal” defines how long the assignment should take and is typically measured from when the assignment started. The next milestone is the “deadline.” The deadline defines the longest amount of time the assignment may take before it is considered “late”.