BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Using mass communication
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Integrate and combine customer information
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personalization
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Manage customer cases
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Detailed explanation-1: -The 4 components of customer relationship management are satisfaction, loyalty, profitability, and customer retention.
Detailed explanation-2: -A CRM system helps businesses keep customer contact details up to date, track every customer interaction, and manage customer accounts. It is designed to help businesses improve customer relationships and also Customer Lifetime Value (CLV).
Detailed explanation-3: -What is Collaborative CRM? Collaborative CRM allows you to create communication between different organizations related to customer service. Collaborative types of CRM can include various company divisions, such as marketing, sales, customer service, technical support, external customers, vendors, and distributors.