BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Predicting
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Processing
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Analyzing
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Reporting
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Detailed explanation-1: -A CRM gathers customer interactions across all channels in one place. Managing centralized data helps businesses improve customer experience, satisfaction, retention and service. CRM allows businesses of all sizes to drive growth and profits.
Detailed explanation-2: -Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.
Detailed explanation-3: -CRM predicting technologies – Help organizations make predictions regarding customer behavior such as which customers are at risk of leaving. systems that do not deal directly with the customers.