BACHELOR OF BUSINESS ADMINISTRATION

BUSINESS ADMINISTRATION

CUSTOMER RELATION MANAGEMENT

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
What is an organization performing when it asks questions such as “which customers are at risk of leaving”?
A
CRM reporting technologies
B
CRM analyzing technologies
C
CRM processing technologies
D
CRM predicting technologies
Explanation: 

Detailed explanation-1: -CRM Predicting technologies are the ones that help an organization to predict the behavior of the customers like which customers are unsatisfied and are on a verge of leaving. Hence, when a organization asks questions like ‘which customers are at risk of leaving, it is involved in CRM predicting technologies.

Detailed explanation-2: -CRM predicting technologies – Help organizations make predictions regarding customer behavior such as which customers are at risk of leaving. systems that do not deal directly with the customers.

Detailed explanation-3: -What is an organization performing when it asks questions such as “why was customer revenue so high"? CRM analyzing technologies. Supply Chain. The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability.

Detailed explanation-4: -CRM predicting technologies help organizations identify their customers across other applications.

Detailed explanation-5: -A CRM gathers customer interactions across all channels in one place. Managing centralized data helps businesses improve customer experience, satisfaction, retention and service.

There is 1 question to complete.