BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of the following is a benefit of customer relationship management:
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A work force that does not commit errors
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A decrease in customer advocacy
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The opportunity to create targeted marketing campaigns
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The ability to double the business’s profits
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Explanation:
Detailed explanation-1: -Building trust and commitment. Providing excellent customer service. Prioritizing customer retention (not acquisition) Focusing on how a product/service benefits the customer.
Detailed explanation-2: -The Top Benefits of Relationship Marketing Increase customer satisfaction. Improve retention rates. Enhance word-of-mouth marketing. Lead to higher conversion rates.
There is 1 question to complete.