BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
Which of the following is not a CRM industry best practice?
|
|
Define information needs and flows
|
|
|
Build an integrated view of the customer
|
|
|
Scalability for organizational growth
|
|
|
Implement in the big bang approach
|
Explanation:
Detailed explanation-1: -Which of the following is not one of the CRM business drivers? Inventory control.
Detailed explanation-2: -Response: Processing is not one of the three phases in the evolution of CRM.
Detailed explanation-3: -There are three phases in the evolution of CRM: (1) reporting, (2) analyzing, and (3) predicting.
There is 1 question to complete.