BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Inventory control
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Increase revenues
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Accountability
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Automation/productivity/efficiency
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Detailed explanation-1: -Which of the following is not one of the CRM business drivers? Inventory control.
Detailed explanation-2: -Automation/productivity/efficiencyAutomation/productivity/efficiency is the top CRM business driver as displayed in the CRM business driversfigure.
Detailed explanation-3: -Detailed Solution. CRM data process is NOT a customer-oriented CRM process. CRM data process-It is referred to the database that firms have to maintain in order to store relevant and important data. It is a back-end process where no interaction with the customers is involved.
Detailed explanation-4: -There are three main types of CRM systems: collaborative, analytical, and operational. Here’s how to choose the best one for creating better conversational customer experiences for your customers. Building and maintaining great customer relationships is at the core of any good business model.