BACHELOR OF BUSINESS ADMINISTRATION

Detailed explanation-1: -A modern definition of quality derives from Juran’s “fitness for intended use.” This definition basically says that quality is “meeting or exceeding customer expectations.” Deming states that the customer’s definition of quality is the only one that matters.

Detailed explanation-2: -Furthermore, the quality of a good or service is the perception that a customer has about it. It is a consumer’s mind-set who accepts a specific good or service and acknowledges its ability to meet his or her needs. Product features. One definition of quality relates it to product features.