BUSINESS ADMINISTRATION
MARKETING MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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business activities.
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promotional plans.
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telephone techniques.
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marketing strategies.
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Detailed explanation-1: -A customer service mindset is all about putting the customer first. It is about demonstrating that you care about their satisfaction and meeting their needs. This means that, no matter the situation, you always aim to please the customer. But it can be challenging, especially when your customer is angry or upset.
Detailed explanation-2: –Acknowledge what the customer has said.-Demonstrate your willingness to help the customer.-Include a question or phrase that will encourage the customer to give you more information that will help you identify their needs.-Demonstrate that you have knowledge about the product they’re interested in.
Detailed explanation-3: -Answer calls promptly, avoid long wait and hold times, and always ask the customer before you put them on hold or transfer them. Nothing is more frustrating to a customer on a service call than waiting in a long queue, getting shunted from place to place, or being place on infinite hold.