BUSINESS ADMINISTRATION
MARKETING MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Innovation
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Responsiveness
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Delivery
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Quality
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Detailed explanation-1: -The first cultural dimension is power distance, the degree to which members of a society accept differences in power and authority. In societies with high power distance, people are more likely to accept that power inequality is good and acceptable.
Detailed explanation-2: -The five service quality dimensions are tangibility, reliability, responsiveness, assurance, and empathy.
Detailed explanation-3: -(1985) to measure service quality throughout five service quality dimensions, namely: tangibility, reliability, responsiveness, assurance, empathy.
Detailed explanation-4: -He identified five dimensions or ‘problem areas’ which represent differences among national cultures (Hofstede, 1997): power distance, uncertainty avoidance, individualism/collectivism, masculinity/femininity and long-term orientation.