BUSINESS ADMINISTRATION
MARKETING MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Telling customers they are misinformed
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Offering to find information for customers
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Agreeing that customers are always right
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Selecting certain customers to help
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Detailed explanation-1: -Reinforce service orientation through communication. Employees should make it clear that their intention is to help the customer. Respond to customer inquiries. Customer inquiries should be responded to with all necessary and relevant information in an assertive and friendly manner.
Detailed explanation-2: -Reinforce service orientation through communication. Service orientation refers to a focus on service. In communication, service orientation can be maintained by demonstrating an emphasis on customer service in all communication.
Detailed explanation-3: -Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.