BUSINESS ADMINISTRATION
MARKETING MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of the following is an example of a customer inquiry about a product that an employee might need product knowledge in order to handle:
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“Is it designed to last?”
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“Is financing available?”
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“Is delivery included?”
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“Is there a return policy?”
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Explanation:
Detailed explanation-1: -Listen respectfully. The best way for businesses to communicate with customers is to listen respectfully. Customers have a lot of useful information to give businesses if they will listen.
Detailed explanation-2: -Value-based pricing is a business strategy that primarily relies on customers’ perceived value of goods or services to determine cost.
Detailed explanation-3: -Stated simply, service is the manner in which a company and other employees treat its customers and each other as they deliver the company’s deliverables.
Detailed explanation-4: -Customer satisfaction. The feeling of a person whose needs have been met by an organization.
There is 1 question to complete.