BACHELOR OF BUSINESS ADMINISTRATION

Detailed explanation-1: -Concierge may provide custom services to hotel guests. Duties include making reservations for dining; securing tickets for theatre and sporting events; arranging for transportation; and providing information on cultural events and local attractions. Concierges are known for their resourcefulness.

Detailed explanation-2: -Computer reservation systems, or central reservation systems (CRS), are computerized systems used to store and retrieve information and conduct transactions related to air travel, hotels, car rental, or other activities.

Detailed explanation-3: -Think of a PMS system as back-office software used by hospitality staff to perform daily operations such as managing reservations, check-ins/checkouts, guest services pre and post-stay, housekeeping, availability, pricing, channel connections, reporting and analytics, and much more.

Detailed explanation-4: -A Concierge is a professional who has the first point of contact between guests and an organization. They answer inquiries, direct phone calls, and coordinate travel plans; in short, they work to make sure that every guest feels welcomed while maintaining company culture at all times.

Detailed explanation-5: -The manner in which the front office staff represents the hotel is important during the occupancy stage. 1. As the main contact centre for hotel activity, the front office is responsible for coordinating guest requests. Among those providing information and supplies to the guests.