BUSINESS ADMINISTRATION
OFFICE MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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General Manager
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Recreation Director
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Executive Housekeeper
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Garage Manager
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Detailed explanation-1: -Housekeeping is an operational department of the hotel. It is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and surroundings.
Detailed explanation-2: -In general, housekeeping maintains the cleanliness of guest rooms and public areas in such a way that reflects the hotel’s commitment to standards of excellence. In many hotels, the housekeeping department is the largest department in the hotel.
Detailed explanation-3: -Room attendants are responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting and clean and they address all guest queries politely and knowledgeably.
Detailed explanation-4: -Housekeeping Desk-This is the control centre of the housekeeping and is manned 24 hrs a day. This is the area where housekeeping staff report for duty and sign out at the end of the shift.
Detailed explanation-5: -Deputy Housekeeper Reports to: – The Executive Housekeeper or Director of Housekeeping. Check and ensure that all guestrooms, public areas, and ‘back-of-the-house’ areas are clean and well-maintained. Inspect the work done by contractors-for example, pest control, laundry, window cleaning, and so on.