BUSINESS ADMINISTRATION
OFFICE MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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check-in
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check-out
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booking
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registration
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Detailed explanation-1: -The staff verifies guest’s identity first by politely asking the guest’s name. The staff member then requests to show a photo ID such as driving license or a valid identity card from a well-known organization where the guest is working. If the guests are from a foreign country, the staff requests them to show passport.
Detailed explanation-2: -The hotel guest check-in procedure involves all stages from arrival of a guest to the issuance of the room key to the guest; 1) Receiving and Registration 2) Allocation of the room 3) Secure advance Payment 4) Information service 5) Complete the check-in formalities 6) Open the guest folio.
Detailed explanation-3: -It is used to transfer messages to the guest, inform the staff of the guest’s needs, check credit background, and process charges.
Detailed explanation-4: -Front Office Operations Collecting detail information while guest registration. Creating a guest’s account with the FO accounting system. Issuing accommodation keys to the guest.