BUSINESS ADMINISTRATION
OFFICE MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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guest registration
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cleaning the room
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handling room service
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maintaining guestroom status
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Detailed explanation-1: -Guest registration is nothing but recording the guest’s information for official purposes. At the time of reservation, the front office staff asks the guests to enter their personal information on the GRC.
Detailed explanation-2: -The front office represents the customer-facing division of a firm. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm’s front office operations. The functions of the front office generally generate the majority of revenue for a firm.
Detailed explanation-3: -The primary functions of the front office include reservations, checking in and out, the handling of financial transactions (such as settling accounts or providing currency exchange), fielding customer enquiries, arranging guest services, and more.
Detailed explanation-4: -The front office reception staff receives the guest in the reception. The porters bring in the guest luggage. For the guest with confirmed reservation, the front office clerk hands over a Guest Registration Card (GRC) to the guest and requests the guest to fill in personal information regarding the stay in the hotel.