BUSINESS ADMINISTRATION
OFFICE MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Investigate/analyze
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Define the problem
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Identify solutions
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Evaluate the solution
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Detailed explanation-1: -The first step in the troubleshooting process is to describe the problem completely. Problem descriptions help you and IBM® Software Support know where to start to find the cause of the problem. This step includes asking yourself basic questions: What are the symptoms of the problem?
Detailed explanation-2: -Identify the Problem (4.2. The first step in the troubleshooting process is to identify the problem.
Detailed explanation-3: -You’re systematic approach to troubleshooting should involve five basic steps; Information Gathering. Analysis and Planning. Implementation of a solution. Assessment of the effectiveness of the solution.
Detailed explanation-4: -Step One: Define the Problem Step One is about diagnosing the problem – the context, background and symptoms of the issue.