BUSINESS ADMINISTRATION
OFFICE MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Front office and engineering
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Housekeeping and engineering
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Housekeeping and the front office
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Security and front office
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Detailed explanation-1: -Organisation of the rooms division, it has been mentioned that rooms division usually comprises two major departments – front office and housekeeping.
Detailed explanation-2: -Room Division Management comprises management of operations of various departments such as the front office, room reservations, housekeeping responsibilities, concierge division and guest services, security and communications and related services.
Detailed explanation-3: -Rooms Division Managers oversee a hotel’s front desk, guest services and housekeeping department teams. They report to the General Manager and play an important role in ensuring a high level of guest service.
Detailed explanation-4: -The rooms division manager is responsible for Executive Housekeeping and Front Office. He/she manages the general operation of the Front Office e.g. Reception, Reservations, Concierge, Switchboard and Night Management.