BUSINESS ADMINISTRATION
OFFICE MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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True
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False
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Detailed explanation-1: -Rooms Division Managers oversee a hotel’s front desk, guest services and housekeeping department teams. They report to the General Manager and play an important role in ensuring a high level of guest service.
Detailed explanation-2: -The rooms division of a hotel includes a variety of departments, including reservations, front desk, housekeeping, concierge, guest services, and security. This department attends to the needs of the guests, from their first contact and reservations to check-out.
Detailed explanation-3: -the rooms division consists of the following departments: front office, reservations, housekeeping, concierge, guest services, security, and commu-nications.
Detailed explanation-4: -Essentially, a Rooms Division manager holds a very senior position in that they are responsible for overseeing both the Front Office and Housekeeping Operations of a hotel or resort. The Front Office department includes reception, switchboard, reservations, concierge and night auditor.