BUSINESS ADMINISTRATION
OFFICE MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Diagnose the illness over the phone
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Suggest over the counter medication to treat the symptoms
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Schedule an appointment with the veterinarian
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Tell the client to wait it out and call back tomorrow if the illness doesn’t get better
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Detailed explanation-1: -Veterinary receptionists provide a front-of-house service to all veterinary clients visiting a practice. Primarily you will be responsible for greeting patients and their owners when they arrive, and making them feel relaxed and welcome.
Detailed explanation-2: -In addition to empathy, vet receptionists must have good knowledge of medical and veterinary terminology. Moreover, they need to be tech-savvy and possess strong organizational skills. At the very least, you should be able to keep the waiting room clean, perform administrative tasks and process payments.
Detailed explanation-3: -Pets can only get needed medical care if you effectively communicate with their owners. Answer every call with a warm, inviting greeting. Say, “Welcome to <Your Veterinary Hospital>. This is <name>.