BUSINESS ADMINISTRATION
PRINCIPLES AND PRACTICE OF MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Conducting an employee workshop on customer service relations
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Planning
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Organizing
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Leading
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Controlling
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Explanation:
Detailed explanation-1: -Customer service training is the coaching that employees receive with the goal of improving support and satisfaction among customers. A strong customer service training program includes exercises for improving interpersonal communication, product knowledge, conflict resolution, crisis management, and more.
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