BUSINESS ADMINISTRATION
PRINCIPLES AND PRACTICE OF MANAGEMENT
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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What management function involves monitoring customer satisfaction?
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Planning
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Leading
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Organizing
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Controlling
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Explanation:
Detailed explanation-1: -Which management task is part of the controlling function? Managers control by monitoring customer satisfaction as well as monitoring employees.
Detailed explanation-2: -Controlling is the management function concerned with monitoring employees’ activities, keeping the organization on track toward its goals, and making corrections as needed.
Detailed explanation-3: -The controlling function of management generally means organizational control. That is, its a process by which an organization (through its managers) influences its sub-units and members in the process of attaining organizational goals and objectives.
There is 1 question to complete.