BACHELOR OF BUSINESS ADMINISTRATION

BUSINESS ADMINISTRATION

PRINCIPLES AND PRACTICE OF MANAGEMENT

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
What management function involves monitoring customer satisfaction?
A
Planning
B
Leading
C
Organizing
D
Controlling
Explanation: 

Detailed explanation-1: -Which management task is part of the controlling function? Managers control by monitoring customer satisfaction as well as monitoring employees.

Detailed explanation-2: -Controlling is the management function concerned with monitoring employees’ activities, keeping the organization on track toward its goals, and making corrections as needed.

Detailed explanation-3: -The controlling function of management generally means organizational control. That is, its a process by which an organization (through its managers) influences its sub-units and members in the process of attaining organizational goals and objectives.

There is 1 question to complete.